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Analytics-Based Enterprise Performance Management

December 7, 2018

Enterprise performance management (EPM) is now viewed as the seamless integration of managerial methods such as strategy execution with a strategy map. It incorporates balanced scorecard (KPIs) and operational dashboards (PIs), enterprise risk management (ERM) and resource planning, lean and Six Sigma quality management.

This presentation is by a leading practitioner and author Gary Cokins (Cornell University engineering; Northwestern University Kellogg MBA; prior FMC Corporation division controller and consultant with Deloitte and KPMG; author of "Performance Management - Integrating Strategy Execution, Methodologies, Risk and Analytics.") It will cover:

  • How strategy maps improve team alignment and communicate strategic objectives
  • How to measure and manage channel and customer profitability including customer lifetime value (CLV)
  • How activity-based cost management (ABC/M) provides cost transparency back to the work processes and consumed resources.
  • How to reform the broken annual budgeting process with driver-based budgeting and rolling financial forecasts
  • How to integrate performance measurement scorecards and ABC/M data with:
    • Strategy formulation.
    • Process-based thinking and operational productivity improvement.
    • Channel/customer profitability and value analysis and CRM.
    • Quality and lean management (Six Sigma, cost of quality).

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